Overview
SDK 3.18.0 release is not a forced or required update.
Version 3.18.0 includes enhancements to ticket management, including a configurable client app redirect, third-party fulfillment support, and ParkWhiz integration, a customizable mobile ticket image for the barcode page, expanded Ignite Modules support for Android and Host events, and consistent error messaging across platforms.
No Critical or Sensitive changes were made to our iOS dependency list to support this release.
Feature Breakdowns
Ticket Barcode Page
Mobile Ticket Image
Give your fans a polished, on-brand ticket experience consistent with their wallet passes. You can now upload a custom vertical image for the ticket barcode page in TM1. When configured, it replaces the default horizontal tiled background on the V2 tickets page, matching the visual quality of Apple and Google Wallet passes. If no custom image is provided, the SDK falls back to the existing horizontal event image.
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Ticket Management
Drive App Adoption with App Redirect
When fans access their Host tickets through the Ticketmaster app, you can now promote your branded app and prompt them to continue there instead. When enabled, a banner on the Order Details page encourages them to continue in your app, giving them access to all their tickets alongside the personalized, tailored experiences you've built.
This is ideal for fans who may be more familiar with going to the Ticketmaster app first. The redirect surfaces your app at a high-intent moment, helping drive adoption and keeping fans engaged within the experience you've created.
This is available for Host and Microflex tickets only. To enable, reach out to your Ticketmaster local support team. Your app links and app name can be added separately within the Discovery tool.
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Custom SMS Messaging for Transfer + Assign (Archtics)
Your custom SMS messages (configured in Account Manager CMS) now display for transfers and assigns initiated through the SDK, not just Account Manager. The SDK automatically selects the message based on the fan's device language, supporting English, French-Canadian, and Mexican Spanish, and falls back to default messaging when no custom message is configured.
This ensures your fans receive consistent, on-brand messaging regardless of where the transfer or assign is initiated.
ParkWhiz Parking Ticket Management (Archtics)
ParkWhiz is an online service that allows your fans to purchase parking options outside of your standard parking inventory. If a fan purchases a ParkWhiz upsell through Account Manager or the Extras tab within your app, they will now see a dedicated parking ticket view when managing their tickets post-purchase. Rather than a standard ticket card, fans see the ParkWhiz label, their parking section details, and a link to retrieve their pass via their ParkWhiz confirmation email or the ParkWhiz website. ParkWhiz tickets are excluded from transfer and resale flows.
To enable ParkWhiz, please reach out to your account team.
Resale Edit Listing (Host US & CA)
Fans with active Host North America ticket listings can now edit their listing directly within the SDK. Previously, the edit option was only available for Archtics tickets. The SDK will now surface an edit button (via webview) for Host listings as well, providing a consistent resale management experience across event types.
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Third-Party Primary (3PP) Fulfillment Delivery Methods
When a venue fulfills tickets outside of Ticketmaster, your fans now see the corresponding delivery message on the Order Details page. The main View Tickets button is suppressed when no scannable barcodes are available. This ensures your fans always know how to access their tickets and expands your ability to onboard venues that manage ticket delivery themselves.
Modules
Account Group Segmentation for Ignite Modules (Host)
Account group segmentation configured in the CMS will now apply to Host event cards within your app in addition to Archtics, ensuring consistent module behavior across all event cards regardless of event type. This gives you the flexibility to define your own fan groups and display tailored module content to each group accordingly, personalizing the in-app experience in whatever way makes sense for your fanbase.
For information on module reporting, please reach out to your app provider.
General
SDK Error Message Standardization
If something goes wrong, your fans will now see plain-language guidance, not raw API codes or HTTP status errors. Error messages are standardized across Android and iOS for a variety of error scenarios, covering event list, account suspended, my tickets, and all transfer/assign flows. Retry instructions are consistent, and the logout option only appears when the error is authentication-related.
Bug Fixes, Crash Resolutions
General bug fixes, crashes and stability updates have been included into this build. Resolved issues include:
- [iOS] Tickets SDK 3.17 - Accessibility - Screen reader bug report for the My Events Screen
- [iOS] Tickets SDK - More Tickets Actions Load Time
- [iOS] Tickets SDK v3.14 & 3.15 - Xcode 26.3 / iOS 26+ - Blue Checkmark on SDK initial landing page is unresponsive
- [iOS] Voucher tab shows on Events disabled in CAVE Tool
- [iOS] v3.15 - Clippers - Can logout on Accounts button be suppressed for Clippers only
- [iOS] Unable to Refresh Error - Monterrey Rayados
For any questions or further clarification, please contact your Client Support team.